There are three basic letter formats used:
(1) block style, in which
all the lines begin at the left-hand margin;
(2) modified block style,
in which the dateline, the return-address heading, the complimentary close,
and the sender's name and title at the end begin in the center of the page;
(3) indented (also called modified block with paragraph
indentations), in which each first line of a new paragraph , is indented
five spaces and the sender's address and date are placed on the upper
right-hand side of the page. Figures A-1 through A-3 give you examples of all
three styles of letter.
Note that the first letter, from Miguel Fuentes, uses closed punctuation
typical of American correspondence. This means that commas are used after the
greeting and closing and that there is a comma between the date and the year.
The second letter, from Uwe Stein, uses punctuation typical of the British
correspondence style with no punctuation after the greeting and closing and no
comma in the dateline. Note also the different order of the dates in American
versus British writing.
================ Figure A-1 Block Style Letter
Avenida de la Playa 108
October 23, 199_
Ms. Margaret Smith, Director of Tour Operations
Sun and Fun
25 Hammersmith Road
Harlow, Essex CM19 5AA
Dear Ms. Smith,
RE: Delays in Completion of Construction at Hotel de la Playa
We have recently been informed by our contractor that he will not be able to
meet his promised schedule for completion of the modernization of our hotel. We
deeply regret this occurrence for both our guests' and your sake. We wish that
there was something that could be done, but the causes of this unfortunate event
are outside of our control. A combination of inclement weather and a strike have
delayed completion of the repairs. Naturally, we will do our utmost to limit the
impact of this work on our guests, and I can assure you that we will pressure
the contractors to complete the work as soon as possible. Realistically,
however, we cannot expect the work to be completed until the end of January.
As both our interests are to ensure that our guests enjoy their vacation, I
would appreciate it if you could contact me so that we can coordinate our
efforts to achieve this goal.
Miguel Fuentes, Manager
This is the standard form in Britain, Europe, South America, Australia, and
============ Figure A-2
Modified Block Style Letter==============
Kaiser Str. 190
24 October 199__
The Honorable Dr. Emarmel N'Komo
Minister of Commerce
I am writing this inquiry in hopes that we can establish a relationship that
will be of benefit to your beautiful country and to our guests, who would enjoy
staying in such beautiful surroundings. While on a visit to your neighboring
country, Mandika, I had the opportunity to spend several days in your country. I
inquired about tourist facilities and discovered that they were yet undeveloped.
Naturally, I thought that your country could certainly benefit from the
popularity that its beauty would create among potential tourists and the income
that they would bring.
Abenteuer Urlaub has established several holiday resorts in Africa with great
benefit to the host countries in terms of job creation and revenue generation.
There is great potential in both of these areas for a country with such natural
beauty as yours. I would thus appreciate the opportunity to present our concept
to your ministry in hopes that we can establish a mutually beneficial business
I look forward to hearing from you and having the possibility of presenting
================= Figure A-3
Indented Style Letter ==============
Ministry of Commerce
The State of
New Dehli 110011
February 13, 199_
Mr. Hans Brand
Dear Sir :
The recent tragedy has raised the
question of your company's concern for the life and health of our people. There
can be no other explanation than gross negligence and total unconcern. When we
originally established our business relationship, you assured me that everything
would be done to ensure that such a tragedy, which has now occurred, would not
occur. It appears that you did not even install an early warning system in our
plant, as you have done in your Swiss plant. I can only interpret this as a
total disregard for our people and a denial of everything we were promised
during our original negotiations.
I cannot describe the suffering that
your company's negligence has caused the local population and the effects this
negligence will have for generations. We expect that the people involved be
compensated for their suffering. The Indian government will hold you totally
responsible for the suffering and damage, which is a result of your negligence.
Furthermore, our lawyers will contact you in the course of next month.
S. M. Singh
S. M. Singh,
This is the standard form used in India, Canada, the United States, and
Letterheads and Return-Address Heading
Most business letters are typed on stationery with a letterhead, that is,
with a printed name and address of an organization, company, or business.Thus,
the placement of the sender's address usually will be predetermined. If you are
using letterhead, you need to add only the date.
If there is no letterhead,
place your return-address heading (which gives your address but not your name)
at least an inch from the top of the page. In the block style letter, the lines
of the return-address heading align at the left margin. In the modified block
style letter and indented style letter, the lines fall to the right of the
center of the page. Alignment is still on the left.
American: May 22,1995
Britain: 22 May 1995
People in Europe, Africa, Australia, New Zealand, and South America generally
use the British dateline. Canadians tend to use both.
This shows the name, title, and address of the person you are writing to.
Place this information anywhere from three to twelve lines below the date,
depending on the length of your letter. The shorter the letter, the more space
there should be between the date and the inside address. In all three styles of
letters, the inside address falls at the left margin of the page. You also have
to make sure that the spelling of the name of the person receiving your letter,
as well as his or her title and address are correct.
Salutation greets the addressee. In all three styles it falls at the left
margin, two lines below the inside address and two lines above the body of the
letter. It is followed by a comma, a colon, or no punctuation (British
style). For a man, the standard salutation is Dear Mr. For a
woman, the tendency is to use Ms. since it avoids the question of
whether the person is married (Mrs.) or unmarried (Miss). If
you are addressing someone whose name or gender you don't know, use Dear Sir
or Dear Madam.
Many business letters begin with RE:, or SUBJECT, which
states what the letter is going to be about. This gives information without
first having to read the entire letter. It is placed two spaces below the
salutation and two spaces above the body of the letter. (See Figure A-l.)
The body of the letter, containing its substance, aligns on the left in all
three styles of letters. However, instead of indenting the first line of each
paragraph, as in the indented style letter, place an extra line of space between
The closing of a letter starts two lines below the last line of the body and
aligns with the return-address heading. In the block style it aligns at the left
margin (Figure A-l); in the modified block style and indented style letters it
falls to the right of the center of the page, but alignment is still on the
left. (Figures A-2 and A-3)
The closings can be characterized by their degree of formality. Notice that
only the first word of the closing is capitalized, and it is followed by a
comma, typical of American correspondence. In British style correspondence there
is no punctuation following the closing.
Less formal: Sincerely, Sincerely yours, Yours
These are the standard
closings for an American business letter.
More formal: Respectfully yours,Yours respectfully, Yours
The British tend to be more formal and thus use these complimentary
closings more often than Americans do.These are also standard closings for
letters beginning with Dear Sir, Dear Madam, or Dear Sir or Madam.
The signature of a business letter follows the closing. It consists of your
typed name (the fourth line below the closing phrase) and your handwritten
signature (only your name, not your title) is between the closing and the typed